Client interview — Vanguard’s Head of Operations

Vanguard’s Head of Operations James Kearney and Taskize’s CEO John O’Hara recently sat down for a virtual fireside chat to discuss Operational Efficiency in 2020.

The discussion focused on control enhancement and risk management in operations – looking at how to reduce issue resolution time, raise efficiency and improve client satisfaction. Specific topics included:

• Using metrics to drive operations internally and with partners;
• Which technology innovations offer immediate opportunities to streamline the supply chain;
• What have we learned from the Covid lockdowns;
• Where the industry can look next for savings;
• What is unique about Vanguards approach to operations; and
• How Vanguard defines success in operations.

If you’d like to find out more about Taskize or join our growing network of 250+ signed clients in over 50 countries, please contact us on sales@taskize.com or +44 (0) 203 874 7224.