Client interview — Vanguard’s Head of Operations

Listen to Vanguard’s Head of Operations James Kearney and Taskize’s CEO John O’Hara discuss operational efficiency

Vanguard’s Head of Operations James Kearney and Taskize’s CEO John O’Hara recently sat down for a virtual fireside chat to discuss Operational Efficiency in 2020.

The discussion focused on control enhancement and risk management in operations – looking at how to reduce issue resolution time, raise efficiency and improve client satisfaction. Specific topics included:

Using metrics to drive operations internally and with partners;
Which technology innovations offer immediate opportunities to streamline the supply chain;
What have we learned from the Covid lockdowns;
Where the industry can look next for savings;
What is unique about Vanguards approach to operations; and
How Vanguard defines success in operations.

If you’d like to find out more about Taskize or join our growing network of 250+ signed clients in over 50 countries, please contact us on sales@taskize.com or +44 (0) 203 874 7224.