Clients discuss… Secure messaging using Taskize Bubbles

In the latest video in our ‘Clients discuss…’ series, we ask four Taskize users to share their experiences of using Taskize Bubbles, the secure messaging system that’s at the heart of the Taskize platform. Here’s what our clients had to say… 

Streamlined conversations with rich content sharing 

Marcin Gałęziowski, Client Service Change Leader at Euroclear, highlightes the essence of Taskize Bubbles: “A Bubble is essentially a conversation,” explaining that within the Bubble, multiple parties can participate, share information, messages and files, going beyond what traditional phone calls or email comms provide. Marcin notes that “We’ve mostly been on the receiving end of Bubbles because we communicate with our clients, but our experience and that of our clients has been very good. We find it efficient and fast.” 

Centralised information at your fingertips 

Joanna Burkiewicz, Client Services Lead, emphasises the convenience of having all communication in one place: 

“Taskize Bubbles, for me, are the way to communicate with a client and to talk to them with all the information in one place. What I like about the Bubble the most is that it has several tabs that you can quickly go to and check if you forget any of the data that you’ve been talking to the client about. It’s there. You don’t have to scroll through an endless chain of emails or go to another tab or website. It’s just in that small window.” 

Enhanced communication efficiency 

Diederik Geeraerts, Global Head of Client Service, spotlights the significant improvements in response times Taskize Bubbles deliver: 

“What we have seen is that a Taskize Bubble is treated much quicker than an email. Not only because of the preferred and premium communication channel that we have taken with it within Euroclear, but actually, we do see that this type of technology facilitates communication much better.”  

He added: “We see that the majority of Taskize Bubbles are being treated within ten minutes. If you try to compare this with email, of course, that’s a game changer. The difference is enormous.” 

Comprehensive inquiry history 

Łukasz Góratowski, Corporate Actions & Income Service Manager, points to the advantage of having a complete history of the conversation within a Taskize Bubble: 

“I would say that Taskize Bubble is a separate inquiry where you have all the information in one place. With the Bubble, you’re going to see the full history of the conversation and what was being discussed. And the main advantage is that the messages that were sent over will not overlap. You’re going to see the history and even if something was brought up during the conversation, you can reply to it right away instead of sending another email with separate information.” 

The ability to have a centralised, rich-content conversation, with rapid response times and comprehensive history… This is what sets Taskize Bubbles apart from traditional communication methods like email. Our clients’ experiences reflect the efficiency and effectiveness of this innovative feature in enhancing collaboration and streamlining workflows.