Clients discuss… how the Taskize platform increases customer satisfaction

In this latest episode of our ‘Clients Discuss…’ video series, five Taskize users explain how our platform has transformed their client service experience. Here’s a summary of their observations… 

Fostering proximity and efficiency: A new communication standard 

Diederik Geeraerts, Global Head of Client Service at Euroclear, emphasises the importance of the ‘personalised connection’ the Taskize platform creates. Unlike email, Taskize brings both internal teams and clients closer together through our unique ‘Bubble’ feature, allowing for direct collaboration. 

Diederick explains that this proximity enables faster resolution of client queries, leading to significantly higher satisfaction rates. He notes that the end-user experience on Taskize is much more positive compared to traditional email correspondence and the ability to quickly solve issues while maintaining a closer connection has been a game-changer for his team. 

Read more >> Taskize’s Mailbox Analyser measures email usage – and time wastage – in post-trade operations 

Instant feedback drives higher volumes and satisfaction 

For Marcin Gałęziowski – Client Service Change Leader at Euroclear – Taskize’s real-time feedback and scalable features have driven a “massive improvement” in client satisfaction. One standout feature is the ability to create reusable templates for recurring queries, significantly improving both efficiency and response times. 

Marcin believes this simplicity, combined with the platform’s user-friendly interface, has contributed to a noticeable increase in Taskize usage among clients, highlighting the preference for immediate, high-quality support. 

Improving client interaction with real-time engagement 

Joanna Burkiewicz, Client Services Lead at Euroclear, praises Taskize for enhancing client interaction, particularly through live engagements. She explains that the ability for both parties to be online simultaneously allows for follow-up questions to be answered instantly, further speeding up the resolution process. 

Even for clients in different time zones, Taskize remains an invaluable tool because they can wake up to answers provided overnight, allowing them to seamlessly continue the conversation. 

Faster resolution equals happier clients 

For Marcin Żurek-Kania, Income & Corporate Actions Service Manager at Euroclear, the key to client satisfaction is closely tied to resolution speed. Taskize has enabled his team to resolve issues more quickly, and this efficiency directly correlates with higher client happiness.  

Client testimonials: The true measure of success 

Karolina Ryś, Customer Service Team Manager at Euroclear, believes that the best way to gauge client satisfaction is through the direct feedback they receive during service reviews. While key performance indicators (KPIs) are important, hearing clients praise Taskize for being “super user-friendly” and “super-fast” speaks volumes about the platform’s success. 

For Karolina, these live testimonials are the most rewarding form of recognition, reflecting not just improved metrics but also positive user experiences that fuel ongoing satisfaction. 

As echoed by the Euroclear team, Taskize offers a solution that goes beyond efficiency – it transforms how businesses interact with their clients. From fostering efficiency and proximity to improving response times and enhancing real-time engagement, Taskize is a platform built to elevate the client experience.