2025 Predictions – Transforming Client Service

Welcome to the first video in our 2025 predictions series, where we delve into the trends and innovations shaping the future of financial services.  

This opening interview focuses on client service with Diederik Geeraerts, sharing his perspective on how communication and collaboration are evolving to meet the demands of a rapidly changing market. 

At the start of January, Diederik embarked on a new chapter, joining Taskize as CEO. Previously leading global client service teams at Euroclear Bank, he’s seen the value of Taskize’s platform and solutions first-hand.  

What does the Taskize platform mean for client service? 

Reflecting on his past experience, Diederik highlights how Taskize has been pivotal in boosting customer satisfaction at Euroclear.  

Traditional email exchanges are superseded by Taskize Bubbles – the secure messaging system that’s at the heart of our platform – fostering faster, more streamlined collaboration: 

“Many of our clients have even dropped emails completely, relying solely on Taskize Bubbles for communication.”  

This shift isn’t just about convenience – it’s about adapting to the evolving demands of financial markets. With reduced settlement cycles and a growing emphasis on efficiency, email simply doesn’t cut it anymore.  

What is the market’s need for Taskize? 

As Diederik explains: 

“Taskize is perfectly positioned to take email head-on and become the preferred communication channel between organisations and banks.”  

By connecting buyers and sellers seamlessly, Taskize accelerates problem-solving and ensures queries are resolved faster.  

In his previous role at Euroclear, Diederik saw how Taskize earned its reputation as the premium communication platform, driving year-on-year improvements in client satisfaction scores.  

How will Taskize develop in 2025? 

Under Diederik’s leadership, Taskize will continue to evolve. There’s potential for adding cutting-edge capabilities, including artificial intelligence, to the platform.  

These innovations will create new synergies, elevate the speed of operations, and enhance the quality of outcomes: 

“Taskize is not just a platform – it’s a strategic tool where we can invest to drive continuous value for clients.”